aubet FAQ

A Progressive Jackpot is not limited to a single player. A small portion of every bet placed across thousands of spins by many players is added to a shared Jackpot Pool, so the prize amount keeps growing. When any player lands the Jackpot Trigger Symbol, the entire pool pays out to that player's account. After that, the Jackpot Pool resets to its starting amount and begins building again for the next round.

Volatility is an indicator of how long you can expect to wait between wins. High-volatility games do not pay out often, but when they do, the amounts tend to be large. Low-volatility games pay out smaller amounts more frequently, which suits players who prefer steady, longer sessions. If you want to stretch your budget, choosing a low-volatility game helps you play for longer.

Yes, most games on aubet include a Demo Mode. In Demo Mode you can try out the game mechanics, spin settings, and bonus features without spending real money. However, any winnings from Demo Mode cannot be withdrawn as real money. To win real money, you need to log in to your account and play with real spins.

If you want to keep your spending in check, prioritise games with a low minimum bet. Low-volatility games do not pay large amounts on every spin, but they help your balance last longer. Games like Fortune Tiger and Lucky Neko let you adjust the bet size, making them a good fit for players with a smaller budget. Most players find that placing smaller bets and playing longer sessions gives you a better chance of hitting a bonus feature than going in big on a few spins.

RTP (Return to Player) is the percentage of total money wagered that a game is designed to pay back to players on average. It is set by the game design and cannot guarantee any individual player's result. The average RTP pattern only becomes visible over hundreds of thousands of spins, so it is not a number you will see reflected in a single session. A game with a higher RTP generally offers better long-term odds, but it does not mean you will win right away.

For security, aubet only allows withdrawals to a KBZPay, Wave Money, AYA Pay, or CB Pay wallet whose registered name matches the name on your aubet account. This policy is in place to protect your funds and prevent unauthorised money transfers. You cannot withdraw to a wallet that is not registered in your own name. If you have a special situation, contact the support team first before making a request.

Players who received a welcome bonus must complete a wagering requirement of 20x the bonus amount before any winnings derived from the bonus can be withdrawn. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you must wager 20,000 × 20 = 400,000 Ks. Until the wagering requirement is met, funds derived from the bonus cannot be withdrawn. For full details, please read the Terms & Conditions.

The minimum withdrawal amount at aubet is 20,000 Ks. If your balance is below 20,000 Ks, you will not be able to submit a withdrawal request. You will need to bring your balance up to that level through cashback or further winnings before you can withdraw.

Withdrawal requests are normally processed within 30 minutes to 3 hours. If it has taken longer than that, first check the status of your request in the player Dashboard. If the status still shows "Pending", contact us via Live Chat or at [email protected] with your Transaction ID. The team is available 24/7 and handles communication in Burmese.

aubet is a platform for players aged 21 and above only. This age limit is in place because real-money gambling should only involve adults who can make their own decisions. If any player under 20 is found, their account will be suspended and no refund will be issued.

Watch out for these signs — chasing losses by placing more bets to recover money lost, borrowing money to fund gambling, gambling causing damage to family relationships, feeling unable to stop gambling, being unable to decide to quit even while losing money. If any of these apply to you, seek help right away.

aubet's Responsible Gaming page includes resources and support links. For players who are trying to control themselves but struggling, or who need outside support, the support team is available from early morning through late night to help. You can also request Self-Exclusion to stop playing on your own terms.

If you want to set your own Deposit Limit, contact [email protected] with your account details to request one. Daily, weekly, or monthly limits can be set. If you want to increase a limit, a longer review process is carried out first before any change is made — this is to protect players.

Cooling-Off is a measure that lets you temporarily pause gambling and account access for a few days up to one month. Self-Exclusion closes your account for a longer period (6 months up to permanent). Both tools help protect you when you cannot make an immediate decision to stop while gambling is happening. Contact Support to get started.

The minimum deposit amount at aubet is 20,000 Ks, and this applies regardless of payment method (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer). Deposits below 20,000 Ks will not be processed and will be returned.

Log in to aubet and open the Deposit page. Select KBZPay and enter the amount you want to deposit (minimum 20,000 Ks). Transfer the money from your KBZPay app to the KBZPay phone number or QR code shown. After depositing, enter the Transaction ID in the Deposit Form and submit. Your balance should be updated within a few minutes.

If it has been more than 15 minutes since your deposit and your balance still hasn't updated, first take a screenshot of your payment. Then send the screenshot and Transaction ID to Live Chat or [email protected]. The Support Team will check and resolve it as quickly as possible — they are available 24/7. If you don't have the Transaction ID, you can also provide the deposit amount and the time of transfer (MMT).

aubet does not charge any service fee on deposits. However, players should be aware that payment providers such as KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers may charge their own transaction fees. These fees are outside aubet's control, so please check in advance through the relevant payment provider's app.

aubet allows only one account per player. If additional accounts are found, all of them may be closed and the balances forfeited. This policy is in place to prevent bonus abuse and to ensure fair play for all players, so please follow it carefully.

First, check that your username / phone number and password are correct (make sure Caps Lock is off). If they are correct but you still can't log in, reset your password. If that doesn't work either, contact [email protected] with your national ID card details and the date your account was opened. You can also reach Support directly via Live Chat — available 24 hours a day, 7 days a week in Myanmar language.

aubet is a web-based platform, so you can open a browser on any new device and log in via aubet Login — no app installation needed. All you need is your phone number or username and password. Your account is not locked to a previously connected device, so you can play smoothly from any new device.

On the login page, click the "Forgot Password" link. Enter your registered phone number or email and request an OTP code. Once you enter the code, you can set a new password. If you don't receive the OTP, contact [email protected] — after verifying your identity, the support team will assist you.

Personal details cannot be changed directly from the player dashboard — this is by design for security. To request a change, send an email to [email protected] along with proof of your identity (a photo of your NRC). The support team will verify and process the request. Please note that this process may take 2–3 days.